A quality policy statement has been issued that identifies the importance of meeting customer needs that are both specified and perceived.
The statement addresses the importance of top level commitment to the quality of products, processes and service delivery. All personnel are made aware of this policy and copies are strategically displayed as an on going reminder.
The Vision of Aurubis UK is :
" To maximise profit and return on investment by continually striving to improve our delivery of
customer requirements and expectations, now and in the future.”
Our Stated Mission is :
To exceed the expectations of stakeholders, particularly customers, by continuously improving our processes, products and service in line with corporate objectives. This will enable us to satisfy customer requirements cost effectively for all products and services.
We will also seek to demonstrate compliance with legislative and regulatory requirements through the application of an effective Business Management System.
These statements are wholly consistent with the organisations' business objectives of continually seeking improvements in quality, delivery, inventory, purchase and lean savings, supported by sales.
The Policy of Aurubis UK is to endorse both the vision and mission statements.
Objectives shall be set annually at management review and addressed through regular management meetings and communication sessions.
Adoption of BS EN ISO 9001 : 2015, demonstrates our 'process' approach to the Business Management System employed within the organisation. This approach promotes effective control of quality, documentation, systems and defines applicable responsibilities, all of which provide a cornerstone in the achievement of business objectives.
It is the responsibility of ALL Company employees to ensure that process outputs fully meet the requirements of their customers. In addition, it is the responsibility of ALL managerial and supervisory staff to ensure that the Business Management System and the controls within constituent processes are understood, implemented and maintained. This shall be done by actively promoting the benefits of the Business Management System and consolidated by the principle of 'leading by example'.